Kind of a courtesy call. I bought a NeoAir large in 2009 from REI. It worked great for 8 days in Sept in ’09, and then for 3 days this July. Then there was the hip bone hitting the floor at about 3am on this July trip. I guess I’m glad it was a slow leak..
So, my question: I’m taking it back to REI and either getting a replacement or a Prolite Large. Obviously, The Prolite is heavier, but If you can say that I won’t be disappointed by getting a replacement NeoAir, that would be good enough for me. Note that My Neo was either on a tarp or in a tent the whole time. I wasn’t hard on it at all.
I’ve heard similar deflation stories from others.
I’d be interested in a response before I make my decision.
And the response:
Thank you for contacting Cascade Designs Inc.
It is possible that you have one of our early run models which had some slight leakage problems. The result is a very slow leak which takes awhile to be noticed. If this is the case then it is certainly a warranty and something we will replace. This problem was corrected and you are not likely to receive another with this problem. You may certainly return it to us or perhaps REI will exchange it for you. If you prefer to send it into us then please let me know and email me your address so I may issue a RA# along with our address.
Cascade Designs Inc.
Anyway, other inflatable pads have let me down (literally) before, and as long as they replace it, I really like this pad. Granted, if I see a second failure, I might have to revert to my heavier pad.