High Sierra Topix

After 7-8 years of use my Big Agnes sleeping pad became my loaner when I purchased a Neo Air pad which it has been for the last 5yrs. Last summer while my grandson was using the BA Insulated Air Core pad on our trip it developed a slow leak. Several weeks ago I decided to find the leak and patch it. I found out that it was leaking around where the valve is laminated to the pad.
I called BA and told the lady that I wanted to see about getting my pad repaired. I didn't even ask about the warranty. I bought the bag in 2007 and figured that I've got my monies worth. She said no problem and that they would would replace it under their lifetime warranty/repair guaranty. I didn't even have to send it in or pay for the shipping. Just emailed a picture of my pad after cutting off the valve and a new 2020 model showed up at my house a week later. Can't say enough about Big Agnes's customer service.

Awesome Gary. Good things happen to good people by said same....

Gotta love and support companies that stand behind their products. I had the almost exact same experience with my Exped Downmat sleeping pad and they sent me a new one after sending them a photo of the problem.

I had a similar great experience with Big Agnes. They replaced my 10 year old Seedhouse 2 with a brand new one rather than fix the zippers, which I was prepared to pay them to do. For the cost of shipping my old tent to them and the new tent back to me. I could hardly believe it.

And no item is too small. They sent me a new string of MtnGlo lights, my old one had a short in it.

Same experience with Exped, my pillow and UL Syn mat had blown baffles and all got replaced with new products, no questions asked, no receipts either.

I think they can do this because it's all made in China for pennies, whereas the onshore cottage industries might not be so generous.