Companies that Back their products! | High Sierra Topix  

Companies that Back their products!

Share your advice and personal experiences, post a gear review or ask any questions you may have pertaining to outdoor gear and equipment.


Postby Oubliet » Mon Oct 24, 2016 5:05 pm

I purchased some brightly colored ski poles from SierratradingPost last winter. The poles and baskets were fluorescent colored and very striking.

The first downhill run I did on the backside of Heavenly Valley ended up with me discovering that I hadn't locked the baskets onto the pole tips properly, and one of my baskets was now missing.

I contacted the Komperdell customer service person in the Northwest by phone. I explained what had happened. The rep told me that the line had been discontinued, but she had an extra lying around that she would send to me.

I was surprised, and happy to find out how helpful the rep was. This makes me feel great about continuing to purchase Komperdell products, knowing that the customer service is good.

User avatar
Topix Acquainted
Posts: 64
Joined: Fri Nov 04, 2005 1:10 am
Experience: N/A

Re: Companies that Back their products!

Postby cgundersen » Sun Jul 16, 2017 12:06 pm

I have a 41 year old external frame pack that I still use. It's more beaten up than I am, but A16 has done repairs on it and it keeps going. They do not conduct repairs on the owners, sadly.

La Sportiva
I agree that their boots are great and fortunately there's a shop near me that re-soles them, so I can stretch their lifespan out several years beyond what I'd consider to be average. I typically re-sole annually.

Good to hear about REI: I've got a halfdome tent that is on its last legs and I may check whether they want to be nice about rescuing it.
User avatar
Topix Expert
Posts: 813
Joined: Sun Jul 16, 2006 12:07 pm
Experience: N/A

Re: Companies that Back their products!

Postby freestone » Sun Jul 16, 2017 1:07 pm

Some companies that I recently had good customer service from:

SPOT- Sent me a new unit after reporting that mine failed to boot after changing the batteries.
Exped- Replaced my Down Air Mat 9 with a new mat after one of the inner chambers ruptured. It was at least 8 years old.
Gossamer Gear- Responded immediately to my email after breaking the tip off my trekking pole. They paid the shipping for a replacement tip.
Western Mountaineering-Always responds to questions on their Facebook site. Check it out, there is an awesome picture of some of their bags in the High Sierra.
User avatar
Topix Expert
Posts: 619
Joined: Fri Nov 11, 2005 8:42 pm
Location: Santa Barbara
Experience: Level 1 Hiker

Re: Companies that Back their products!

Postby gary c. » Mon Jul 17, 2017 1:32 am

Over Memorial weekend in the GTW I caught my Eureka Spitfire tent on a tree and tore the bag pretty good. I sent an email to the company and asked them if they had a replacement bag for my 10yr old tent. I got a reply back that they didn't have the original bag anymore but a universal one was on the way for no charge. Great customer service for a 10yr old tent.
"On this proud and beautiful mountain we have lived hours of fraternal, warm and exalting nobility. Here for a few days we have ceased to be slaves and have really been men. It is hard to return to servitude."
-- Lionel Terray
User avatar
gary c.
Topix Fanatic
Posts: 1071
Joined: Tue Jan 24, 2006 3:56 pm
Location: Lancaster, CA
Experience: N/A

Re: Companies that Back their products!

Postby sambieni » Sun Aug 06, 2017 1:24 pm

After just a day or two of use, my brand new Sawyer Squeeze kept leaking. The washer kept falling out and I nearly lost it a number of times on trail. I just live chatted REI to ask how to resolve this; I simply assumed they would suggest a new washer. They took a bit, but investigated with their product team and just said, we will ship you tomorrow a brand new one no charge - and keep the old! So now I new on the way and old as a backup. Very unexpected. Very cool.
User avatar
Topix Regular
Posts: 217
Joined: Sat Feb 13, 2016 10:24 pm
Experience: Level 2 Backpacker


Return to Outdoor Gear Topix

Who is online

Users browsing this forum: No registered users and 2 guests