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Companies that Back their products!

Share your advice and personal experiences, post a gear review or ask any questions you may have pertaining to outdoor gear and equipment.

Komperdell

Postby Oubliet » Mon Oct 24, 2016 5:05 pm

I purchased some brightly colored ski poles from SierratradingPost last winter. The poles and baskets were fluorescent colored and very striking.

The first downhill run I did on the backside of Heavenly Valley ended up with me discovering that I hadn't locked the baskets onto the pole tips properly, and one of my baskets was now missing.

I contacted the Komperdell customer service person in the Northwest by phone. I explained what had happened. The rep told me that the line had been discontinued, but she had an extra lying around that she would send to me.

I was surprised, and happy to find out how helpful the rep was. This makes me feel great about continuing to purchase Komperdell products, knowing that the customer service is good.



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Re: Companies that Back their products!

Postby cgundersen » Sun Jul 16, 2017 12:06 pm

A16
I have a 41 year old external frame pack that I still use. It's more beaten up than I am, but A16 has done repairs on it and it keeps going. They do not conduct repairs on the owners, sadly.

La Sportiva
I agree that their boots are great and fortunately there's a shop near me that re-soles them, so I can stretch their lifespan out several years beyond what I'd consider to be average. I typically re-sole annually.

Good to hear about REI: I've got a halfdome tent that is on its last legs and I may check whether they want to be nice about rescuing it.
Cameron
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Re: Companies that Back their products!

Postby freestone » Sun Jul 16, 2017 1:07 pm

Some companies that I recently had good customer service from:

SPOT- Sent me a new unit after reporting that mine failed to boot after changing the batteries.
Exped- Replaced my Down Air Mat 9 with a new mat after one of the inner chambers ruptured. It was at least 8 years old.
Gossamer Gear- Responded immediately to my email after breaking the tip off my trekking pole. They paid the shipping for a replacement tip.
Western Mountaineering-Always responds to questions on their Facebook site. Check it out, there is an awesome picture of some of their bags in the High Sierra.
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Re: Companies that Back their products!

Postby gary c. » Mon Jul 17, 2017 1:32 am

Over Memorial weekend in the GTW I caught my Eureka Spitfire tent on a tree and tore the bag pretty good. I sent an email to the company and asked them if they had a replacement bag for my 10yr old tent. I got a reply back that they didn't have the original bag anymore but a universal one was on the way for no charge. Great customer service for a 10yr old tent.
"On this proud and beautiful mountain we have lived hours of fraternal, warm and exalting nobility. Here for a few days we have ceased to be slaves and have really been men. It is hard to return to servitude."
-- Lionel Terray
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Re: Companies that Back their products!

Postby sambieni » Sun Aug 06, 2017 1:24 pm

REI.
After just a day or two of use, my brand new Sawyer Squeeze kept leaking. The washer kept falling out and I nearly lost it a number of times on trail. I just live chatted REI to ask how to resolve this; I simply assumed they would suggest a new washer. They took a bit, but investigated with their product team and just said, we will ship you tomorrow a brand new one no charge - and keep the old! So now I new on the way and old as a backup. Very unexpected. Very cool.
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